Your Orders
Thank you for shopping with Lifestyle (Acleo Ltd). Below is what you can expect when you place an order with us:
Order Confirmation
Once you place an order, you will receive an email confirmation with the details of your purchase. Please review it to ensure all information (including shipping address and items) is correct.
Order Processing
Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays). During peak periods or promotional sales, processing times may be slightly extended.
Order Status & Tracking
You can view the status of your orders at any time by logging into your account and visiting the “My Orders” section. Once your order is dispatched, you’ll receive a tracking link via email or SMS (where applicable).
Delivery Timelines
Delivery times vary depending on your location and the shipping method selected at checkout:
- Kigali & Surroundings: 1–2 business days
- Other Regions in Rwanda: 2–5 business days
- International Deliveries: 5–15 business days (depending on location)
Please note that these are estimates and may vary due to courier delays, customs clearance, or unforeseen circumstances.
Missing or Delayed Orders
If your order hasn’t arrived within the expected time frame, please contact us at:
📧 orders@acleoltd.com
📞 +250 788 312 599
We will work with our logistics partners to locate your package and ensure resolution.
Order Changes & Cancellations
If you wish to cancel or modify an order, please reach out to us within 2 hours of placing it. After this window, orders may already be in the dispatch process and cannot be changed.
Returns & Refunds
If you’re not satisfied with your purchase, please refer to our [Returns and Refund Policy] for guidance on how to initiate a return or request a refund.
