Returns & Replacements Policy

At Lifestyle (Acleo Ltd), we take pride in delivering high-quality products to our customers. If you are not completely satisfied with your purchase, we’re here to help — under fair and transparent conditions.

Return Eligibility

You may request a return or replacement within 7 days of receiving your order if:

• The item is damaged, defective, or not as described.
• You received the wrong product.
• The item is unused, in its original packaging, and with all seals, labels, and accessories intact.

Note: Due to hygiene and safety concerns, we cannot accept returns for:

• Personal care and beauty products (e.g., skincare, haircare, cosmetics).
• Opened food, health, or supplement products.
• Software, licenses, or digital products.
• Items marked as “Final Sale” or “Non-Returnable”.

How to Request a Return or Replacement

1. Email support@acleoltd.com with:
   • Your Order ID
   • A brief reason for the return
   • Photos of the product (if damaged or incorrect)
2. Wait for approval and return instructions from our team (within 2 business days).
3. Once approved, return the item to our provided address.

Return Shipping

• If the return is due to an error on our part (wrong, damaged, or defective item), we will cover return shippingcosts.
• If the return is due to change of mind or customer error, you are responsible for return shipping.

Replacements

We will offer:

• A replacement for damaged or defective items.
• A refund if a replacement is not available or the item is no longer in stock.

Replacements are shipped at no additional cost once the returned item has been received and inspected.

Refunds

• Refunds are processed within 5–7 business days after we receive and approve the returned item.
• Refunds are issued to your original payment method. In some cases, we may offer store credit as an option.

Important Notes

• Products returned without prior approval may not be processed.
• We reserve the right to deny returns that do not meet our policy conditions.