Shipping Rates & Policy
At Lifestyle (Acleo Ltd), we strive to ensure fast, affordable, and reliable delivery of all your orders. Whether you’re shopping for personal care, electronics, or professional equipment, we aim to get your order to you on time and in excellent condition.
Shipping Locations
We currently ship to:
- All regions within Rwanda
- Selected international destinations (contact us for availability and rates)
Processing Time
Orders are processed and dispatched within 1–2 business days after payment confirmation. You will receive an email or SMS confirmation once your order is shipped, along with a tracking number (where applicable).
Estimated Delivery Times
| Location | Estimated Delivery Time |
|---|---|
| Kigali & Surrounding Areas | 1–2 business days |
| Upcountry (within Rwanda) | 2–5 business days |
| East Africa Region | 3–7 business days |
| International | 5–15 business days |
Note: Delivery times are estimates and may vary due to carrier delays, public holidays, weather conditions, or customs clearance for international orders.
Shipping Rates
| Location | Rate |
|---|---|
| Kigali (Standard Delivery) | Rwf 1,500 |
| Greater Kigali Metro | Rwf 2,000 |
| Upcountry Rwanda | Rwf 5,000 – 8,000 (based on distance) |
| International Shipping | Based on weight & destination (calculated at checkout or on request) |
Free shipping may be offered during promotions or for orders above a certain amount. These offers will be clearly displayed at checkout.
Delivery Partners
We work with trusted logistics providers including:
- Fedex, Aramex, Iposita, and local couriers for domestic deliveries
- Reputable international couriers for global shipping
Order Tracking
Once your order is dispatched, we’ll provide tracking information via email or SMS so you can follow your delivery in real time.
Missed Deliveries
If a delivery attempt is unsuccessful:
- Our courier will retry up to 2 times.
- If the delivery still fails, the package will be returned to our warehouse. Additional fees may apply for reshipping.
Lost, Stolen, or Damaged Items
If your package is lost or arrives damaged:
- Contact us immediately at orders@acleoltd.com with your Order ID and any relevant photos.
- We will investigate and resolve the issue as quickly as possible, either by resending the item or offering a refund.
